FAQ

1. How can I contact customer support?

  • You can reach our dedicated customer support team via email at shop@thecoily.co. We're here to assist you with any inquiries or concerns.

2. What is your shipping policy?

  • We ship orders every Wednesday. Orders placed before Tuesday at 6 PM EST will be shipped on the following Wednesday. Shipping times vary based on the selected method at checkout. For more details, please refer to our Shipping Policy

3. Can I return or exchange my order?

  • Yes, we offer hassle-free returns and exchanges. Please review our Refund Policy for detailed information on the process and eligibility criteria.

4. Do you ship internationally?

  • Currently, we only offer domestic shipping within the USA. We do not provide international shipping at this time.

5. How do I determine the right size for my purchase?

  • Please refer to our comprehensive Sizing Chart for accurate measurements and tips on choosing the perfect fit. If you have further questions, feel free to contact our customer support.

6. Are your products cruelty-free and environmentally conscious?

  • Absolutely! Our products are cruelty-free, and we strive to use environmentally conscious practices in our production.

7. What makes your products suitable for coily hair?

  • Our products are specifically formulated to cater to the unique needs of coily and textured hair. We use natural, nourishing ingredients to promote healthy, vibrant curls. Explore our About Us page for the inspiring journey behind The Coily Co.

8. Are your products suitable for all hair types?

  • While our focus is on coily and textured hair, many of our customers with various hair types have found our products beneficial. Feel free to explore our product range and reach out to customer support for personalized recommendations.

9. Are you a Black-owned and Female-owned business?

  • Yes, we proudly identify as a Black-owned and Female-owned business. At The Coily Co., we celebrate diversity and aim to empower women and men on their unique hair journeys.

10. How can I stay updated on promotions and new product launches?

  • To stay in the loop on promotions, product launches, and exciting updates, subscribe to our newsletter. You can find the subscription option on our homepage or during the checkout process.